What Methods of Payment Do You Accept?
We have access to a wide range of payment options to make your shopping experience as seamless as possible. Here are the payment methods we accept:
Credit cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Debit cards: We accept debit cards with the Visa or Mastercard logo.
PayPal: We accept PayPal, which allows you to pay securely online using your PayPal account balance or a linked bank account or credit card.
Apple Pay: If you have an Apple device, you can use Apple Pay to make a quick and easy payment through our online store.
Google Pay: Google Pay is another fast and secure payment option available for customers using Android devices.
How Long Does Shipping Take?
Our shipping times can vary depending on the supplier and the location of the customer. Generally, our products are shipped within 3-5 business days of receiving the order, but it can take up to 7-10 business days during peak periods.
Once the product is shipped, the estimated delivery time depends on the location of the customer. It can take between 7-14 business days for delivery.
Please note that delivery times may be affected by factors outside of our control, such as customs delays, weather conditions, and other unforeseen circumstances. In addition, during peak holiday seasons, shipping times may be longer than usual due to the high volume of orders.
How Do I Cancel An Order?
We understand that sometimes circumstances may change and you may need to cancel your order. To cancel your order, please follow these steps:
Contact our customer service team: The fastest way to cancel an order is to contact our customer service team as soon as possible, ideally within the first 12 hours of placing the order. You can do this by email, or live chat.
Provide the necessary information: To cancel your order, we may need certain information from you, such as your name, order number, and reason for cancellation. Please provide this information to us as accurately and completely as possible so that we can process your request quickly.
Receive confirmation of cancellation: Once we have received and processed your cancellation request, we will provide you with a confirmation of cancellation via email or other means. We will also issue a refund if applicable.
Please note that we strongly encourage customers to report cancellations within the first 12 hours of placing the order, as after this time, your order may have already been processed and shipped, making it more difficult to cancel the order. If your order has already been shipped, we may not be able to cancel it, but we will do our best to assist you with returns or exchanges. It's important to note that gift cards are not eligible for cancellation.
What Is Your Return Policy?
We are committed to providing high-quality products and services, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee.
Our return policy is as follows:
Contact our customer service team: If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. You can do this by email, or live chat.
Provide the necessary information: To initiate the return process, we may need certain information from you, such as your name, order number, and reason for return. Please provide this information to us as accurately and completely as possible so that we can process your request quickly.
Receive instructions for return: Once we have received your return request, we will provide you with instructions on how to return the item(s) to us. You will be responsible for the cost of shipping the item(s) back to us.
Receive a refund: Once we have received and inspected the item(s) you returned, we will issue a refund to your original form of payment within 3-5 business days. Please note that it may take additional time for the refund to appear on your credit card statement. Some orders are not eligible for returns, such as cosmetics, non clip on earrings, lingerie and underwear / shapewear for hygienic reasons.
Need additional help?
You can contact us via email at firstname.lastname@example.org. Or, the Chat With Us button found on the bottom left side of your screen.